This topic contains a solution. Click here to go to the answer

Author Question: Explain the process managers use to monitor service standards. What will be an ideal ... (Read 101 times)

ARLKQ

  • Hero Member
  • *****
  • Posts: 571
Explain the process managers use to monitor service standards.
 
  What will be an ideal response?

Question 2

Describe how technology impacts the use of standardized recipes.
 
  What will be an ideal response?



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

scikid

  • Sr. Member
  • ****
  • Posts: 300
Answer to Question 1

When monitoring product-related service standards, managers perform a number of important tasks. To meet product-related standards, managers ensure standardized recipes are in use; hold regularly scheduled tasting sessions, and inspect menu items as they are plated and delivered to guests. They also circulate in the dining room during meal periods to ask guests about the quality of their menu selections and respond to feedback as it is received. Managers monitor employee-related standards by observing staff performance, identifying any staff deficiencies, and making corrections as need. When monitoring facility-related service standards, managers observe ambience including lighting, sound, and temperature. Then they identify if standards are met, and implement solutions when they are not. When monitoring safety- and security-related service standards, managers continually inspect their operations, authorize needed facility repairs, and ensure all employees follow the rules and procedures related to the safe operation of their businesses.

Answer to Question 2

Electronic systems can generate recipes daily (or more frequently) that have been adjusted for the specific number of servings to be prepared. Recipe management software can automatically update ingredient costs when market prices change.




ARLKQ

  • Member
  • Posts: 571
Reply 2 on: Aug 2, 2018
:D TYSM


sultana.d

  • Member
  • Posts: 320
Reply 3 on: Yesterday
Wow, this really help

 

Did you know?

The longest a person has survived after a heart transplant is 24 years.

Did you know?

The highest suicide rate in the United States is among people ages 65 years and older. Almost 15% of people in this age group commit suicide every year.

Did you know?

Though Candida and Aspergillus species are the most common fungal pathogens causing invasive fungal disease in the immunocompromised, infections due to previously uncommon hyaline and dematiaceous filamentous fungi are occurring more often today. Rare fungal infections, once accurately diagnosed, may require surgical debridement, immunotherapy, and newer antifungals used singly or in combination with older antifungals, on a case-by-case basis.

Did you know?

In 2010, opiate painkllers, such as morphine, OxyContin®, and Vicodin®, were tied to almost 60% of drug overdose deaths.

Did you know?

The human body's pharmacokinetics are quite varied. Our hair holds onto drugs longer than our urine, blood, or saliva. For example, alcohol can be detected in the hair for up to 90 days after it was consumed. The same is true for marijuana, cocaine, ecstasy, heroin, methamphetamine, and nicotine.

For a complete list of videos, visit our video library