« previous next »

Author Question: What is a characteristic of a high-quality customer service operation? a. Its customers' ... (Read 152 times)

yoooooman

  • Hero Member
  • *****
  • Posts: 557
on: Aug 2, 2018
What is a characteristic of a high-quality customer service operation?
 
  a. Its customers' expectations are most often met.
  b. Its customers' expectations are most often exceeded.
  c. Its customers' expectations are consistently met.
  d. Its customers' expectations are consistently exceeded.

Question 2

Explain the role of staff in the delivery of high-quality customer service.
 
  What will be an ideal response?


prumorgan

  • Sr. Member
  • ****
  • Posts: 326
Reply #1 on: Aug 2, 2018
Answer to Question 1

D

Answer to Question 2

Each member of a restaurant or foodservice operation's staff plays an important role in achieving high levels of guest service. Customers making purchases in a restaurant or foodservice operation buy three things: products, service, and an overall dining experience. Back-of-the-house (BOH) staff such as chefs, cooks, and dish washers are primarily responsible for creating high-quality food and beverage products ordered by an operation's guests. Front-of-the-house (FOH) staff such as reservationists, parking attendants, hosts and greeters, bartenders, waitstaff, and bus staff are primarily responsible for the delivery of service. Both BOH and FOH staff must perform well if the guests' overall dining experiences are to consistently exceed their expectations.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question

yoooooman

  • Hero Member
  • *****
  • Posts: 557
Reply #2 on: Aug 2, 2018
TY


prumorgan

  • Sr. Member
  • ****
  • Posts: 326
Reply #3 on: Aug 2, 2018
You're welcome


« previous next »
 

Did you know?

There can actually be a 25-hour time difference between certain locations in the world. The International Date Line passes between the islands of Samoa and American Samoa. It is not a straight line, but "zig-zags" around various island chains. Therefore, Samoa and nearby islands have one date, while American Samoa and nearby islands are one day behind. Daylight saving time is used in some islands, but not in others—further shifting the hours out of sync with natural time.

Did you know?

People with alcoholism are at a much greater risk of malnutrition than are other people and usually exhibit low levels of most vitamins (especially folic acid). This is because alcohol often takes the place of 50% of their daily intake of calories, with little nutritional value contained in it.

Did you know?

There are more bacteria in your mouth than there are people in the world.

Did you know?

Excessive alcohol use costs the country approximately $235 billion every year.

Did you know?

Asthma occurs in one in 11 children and in one in 12 adults. African Americans and Latinos have a higher risk for developing asthma than other groups.

Characteristic Patterns of Murmurs, Crescendo, Decrescendo, Crescendo-decrescendo, Plateau Characteristic Patterns of Murmurs, Crescendo, Decrescendo, Crescendo-decrescendo, Plateau
Major Findings of the High Scope Preschool Study High Scope participants showed better academic per Major Findings of the High Scope Preschool Study High Scope participants showed better academic per
A quality assurance (QA) committee meeting. A quality assurance (QA) committee meeting.
Shy children often have a high arousal level in novel social situations. Over time, parents can help ... Shy children often have a high arousal level in novel social situations. Over time, parents can help ...
a) Appropriate chair height b) Chair is too low c) Chair is too high a) Appropriate chair height b) Chair is too low c) Chair is too high
Newborns, infants, and children have a high percentage of body weight composed of water... Newborns, infants, and children have a high percentage of body weight composed of water...
Video: Introduction to Epilepsy

For a complete list of videos, visit our video library