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Author Question: What is a characteristic of a high-quality customer service operation? a. Its customers' ... (Read 163 times)

yoooooman

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on: Aug 2, 2018
What is a characteristic of a high-quality customer service operation?
 
  a. Its customers' expectations are most often met.
  b. Its customers' expectations are most often exceeded.
  c. Its customers' expectations are consistently met.
  d. Its customers' expectations are consistently exceeded.

Question 2

Explain the role of staff in the delivery of high-quality customer service.
 
  What will be an ideal response?


prumorgan

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Reply #1 on: Aug 2, 2018
Answer to Question 1

D

Answer to Question 2

Each member of a restaurant or foodservice operation's staff plays an important role in achieving high levels of guest service. Customers making purchases in a restaurant or foodservice operation buy three things: products, service, and an overall dining experience. Back-of-the-house (BOH) staff such as chefs, cooks, and dish washers are primarily responsible for creating high-quality food and beverage products ordered by an operation's guests. Front-of-the-house (FOH) staff such as reservationists, parking attendants, hosts and greeters, bartenders, waitstaff, and bus staff are primarily responsible for the delivery of service. Both BOH and FOH staff must perform well if the guests' overall dining experiences are to consistently exceed their expectations.


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yoooooman

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Reply #2 on: Aug 2, 2018
TY


prumorgan

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Reply #3 on: Aug 2, 2018
You're welcome


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