This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When a customer becomes angry: a. take the comments personally. b. refuse to listen to the ... (Read 38 times)

tiara099

  • Hero Member
  • *****
  • Posts: 588
on: Aug 22, 2018
When a customer becomes angry:
 a. take the comments personally.
 b. refuse to listen to the customer's concern.
 c. acknowledge the situation and ask what you can do to solve the problem.
  d. All the above

Question 2

The set of indexing rules for an office should be written down and followed consistently.
 a. True
  b. False
 Indicate whether the statement is true or false


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Animal_Goddess

  • Sr. Member
  • ****
  • Posts: 339
Reply #1 on: Aug 22, 2018
Answer to Question 1

c

Answer to Question 2

True


tiara099

  • Hero Member
  • *****
  • Posts: 588
Reply #2 on: Aug 22, 2018
Both answers were spot on, thank you once again


Animal_Goddess

  • Sr. Member
  • ****
  • Posts: 339
Reply #3 on: Aug 22, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

There are over 65,000 known species of protozoa. About 10,000 species are parasitic.

Did you know?

Amphetamine poisoning can cause intravascular coagulation, circulatory collapse, rhabdomyolysis, ischemic colitis, acute psychosis, hyperthermia, respiratory distress syndrome, and pericarditis.

Did you know?

Immunoglobulin injections may give short-term protection against, or reduce severity of certain diseases. They help people who have an inherited problem making their own antibodies, or those who are having certain types of cancer treatments.

Did you know?

Looking at the sun may not only cause headache and distort your vision temporarily, but it can also cause permanent eye damage. Any exposure to sunlight adds to the cumulative effects of ultraviolet (UV) radiation on your eyes. UV exposure has been linked to eye disorders such as macular degeneration, solar retinitis, and corneal dystrophies.

Did you know?

It is important to read food labels and choose foods with low cholesterol and saturated trans fat. You should limit saturated fat to no higher than 6% of daily calories.

Auscultation. The stethoscope is pressed against the body wall to listen for sound waves associated Auscultation. The stethoscope is pressed against the body wall to listen for sound waves associated
Senator Joe McCarthy and his aide Roy Cohn (left) listen to testimony at the Army-McCarthy hearings ... Senator Joe McCarthy and his aide Roy Cohn (left) listen to testimony at the Army-McCarthy hearings ...
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
Covering the interior as soon as the vehicle comes in for service helps improve customer ... Covering the interior as soon as the vehicle comes in for service helps improve customer ...
A form that the customer should fill out if there is a driveablilty concern to help the service ... A form that the customer should fill out if there is a driveablilty concern to help the service ...
listen to your brain not your heart listen to your brain not your heart
Video: Role of the respiratory system - effect of altered ventilation rates

For a complete list of videos, visit our video library