This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When a customer becomes angry: a. take the comments personally. b. refuse to listen to the ... (Read 72 times)

tiara099

  • Hero Member
  • *****
  • Posts: 588
on: Aug 22, 2018
When a customer becomes angry:
 a. take the comments personally.
 b. refuse to listen to the customer's concern.
 c. acknowledge the situation and ask what you can do to solve the problem.
  d. All the above

Question 2

The set of indexing rules for an office should be written down and followed consistently.
 a. True
  b. False
 Indicate whether the statement is true or false


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Animal_Goddess

  • Sr. Member
  • ****
  • Posts: 339
Reply #1 on: Aug 22, 2018
Answer to Question 1

c

Answer to Question 2

True


tiara099

  • Hero Member
  • *****
  • Posts: 588
Reply #2 on: Aug 22, 2018
Both answers were spot on, thank you once again


Animal_Goddess

  • Sr. Member
  • ****
  • Posts: 339
Reply #3 on: Aug 22, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

The cure for trichomoniasis is easy as long as the patient does not drink alcoholic beverages for 24 hours. Just a single dose of medication is needed to rid the body of the disease. However, without proper precautions, an individual may contract the disease repeatedly. In fact, most people develop trichomoniasis again within three months of their last treatment.

Did you know?

Hypertension is a silent killer because it is deadly and has no significant early symptoms. The danger from hypertension is the extra load on the heart, which can lead to hypertensive heart disease and kidney damage. This occurs without any major symptoms until the high blood pressure becomes extreme. Regular blood pressure checks are an important method of catching hypertension before it can kill you.

Did you know?

Methicillin-resistant Staphylococcus aureus or MRSA was discovered in 1961 in the United Kingdom. It if often referred to as a superbug. MRSA infections cause more deaths in the United States every year than AIDS.

Methicilli ...
Did you know?

Increased intake of vitamin D has been shown to reduce fractures up to 25% in older people.

Did you know?

Congestive heart failure is a serious disorder that carries a reduced life expectancy. Heart failure is usually a chronic illness, and it may worsen with infection or other physical stressors.

Auscultation. The stethoscope is pressed against the body wall to listen for sound waves associated Auscultation. The stethoscope is pressed against the body wall to listen for sound waves associated
In 2007 acclaimed filmmaker Ken Burns released a documentary on World War II that triggered an angry ... In 2007 acclaimed filmmaker Ken Burns released a documentary on World War II that triggered an angry ...
Children with insecure attachments may show angry behavior with peers, which can lead to peer ... Children with insecure attachments may show angry behavior with peers, which can lead to peer ...
Role-Playing a Situation in Which a Patient Is Frightened, Angry, or Anxious Role-Playing a Situation in Which a Patient Is Frightened, Angry, or Anxious
Covering the interior as soon as the vehicle comes in for service helps improve customer ... Covering the interior as soon as the vehicle comes in for service helps improve customer ...
A form that the customer should fill out if there is a driveablilty concern to help the service ... A form that the customer should fill out if there is a driveablilty concern to help the service ...
Video: Genetic terms Animation

For a complete list of videos, visit our video library