When you need to refuse a customer's request, you should use the ...

[Redwolflake15]

When you need to refuse a customer's request, you should use the direct approach for the message.
 
 
  Indicate whether the statement is true or false

Question 2

When dealing with a difficult customer, you should maintain a professional attitude and not take the
  customer's comments personally.
 
 
  Indicate whether the statement is true or false

[Sassygurl126]

Answer to Question 1

F

Answer to Question 2

T