When you are writing to complain about something and you're ...

[laurencescou]

When you are writing to complain about something and you're worried that your reader might be reluctant to grant your claim, you should use ________.
 A) the indirect strategy
  B) the direct strategy
  C) both direct and indirect appeals
  D) passionate appeals

Question 2

Kyoung has an espresso maker that stopped working properly within the warranty period. He plans to write a claim letter to the company. Because he feels his request to have his espresso maker repaired at no cost is justified and will be granted, he should use ________.
 A) the indirect strategy
  B) the direct strategy
  C) a passionate appeal
  D) both direct and indirect appeals

[Cnarkel]

Answer to Question 1

A

Answer to Question 2

B

[laurencescou]

Correct answers!

[Cnarkel]

Great! Please up vote