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Author Question: When you are writing to complain about something and you're worried that your reader might be ... (Read 61 times)

laurencescou

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on: Jun 23, 2018
When you are writing to complain about something and you're worried that your reader might be reluctant to grant your claim, you should use ________.
 A) the indirect strategy
  B) the direct strategy
  C) both direct and indirect appeals
  D) passionate appeals

Question 2

Kyoung has an espresso maker that stopped working properly within the warranty period. He plans to write a claim letter to the company. Because he feels his request to have his espresso maker repaired at no cost is justified and will be granted, he should use ________.
 A) the indirect strategy
  B) the direct strategy
  C) a passionate appeal
  D) both direct and indirect appeals


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Cnarkel

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Reply #1 on: Jun 23, 2018
Answer to Question 1

A

Answer to Question 2

B


laurencescou

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Reply #2 on: Jun 23, 2018
Correct answers!


Cnarkel

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Reply #3 on: Jun 23, 2018
Great! Please up vote :D


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