This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: In writing adjustment messages to customers, your goal should be to ________. A) rectify a wrong, if ... (Read 86 times)

tuffie

  • Hero Member
  • *****
  • Posts: 534
on: Jun 23, 2018
In writing adjustment messages to customers, your goal should be to ________.
 A) rectify a wrong, if one exists
  B) regain the confidence of the customer
  C) promote future business
  D) accomplish all of these

Question 2

A colleague has decided to write a negative online review of a restaurant she recently visited and has asked for your advice. What is the best advice you can give her?
 A) Make the review as long as possible so that you can include many details about the restaurant.
  B) To be safe and to protect your privacy, leave the comment anonymously.
  C) Include positives as well as negatives in the review.
  D) Even if the restaurant contacts you to correct the problem, leave the original message posted as is.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jlaineee

  • Sr. Member
  • ****
  • Posts: 380
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

C


tuffie

  • Hero Member
  • *****
  • Posts: 534
Reply #2 on: Jun 23, 2018
Correct answers!


jlaineee

  • Sr. Member
  • ****
  • Posts: 380
Reply #3 on: Jun 23, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

There are 20 feet of blood vessels in each square inch of human skin.

Did you know?

You should not take more than 1,000 mg of vitamin E per day. Doses above this amount increase the risk of bleeding problems that can lead to a stroke.

Did you know?

If all the neurons in the human body were lined up, they would stretch more than 600 miles.

Did you know?

Patients who have been on total parenteral nutrition for more than a few days may need to have foods gradually reintroduced to give the digestive tract time to start working again.

Did you know?

More than nineteen million Americans carry the factor V gene that causes blood clots, pulmonary embolism, and heart disease.

Examples of goal setting Examples of goal setting
Writing and the Ventral Premotor Cortex Writing and the Ventral Premotor Cortex
Both individuals and organizations do impression management, trying to communicate messages about ... Both individuals and organizations do impression management, trying to communicate messages about ...
Many gasoline service stations have signs posted warning customers to place plastic fuel containers ... Many gasoline service stations have signs posted warning customers to place plastic fuel containers ...
Alphabetical writing kindergarten Alphabetical writing kindergarten
Video: Baroreceptor Reflex

For a complete list of videos, visit our video library