The opening of a direct claim letter should ________. A) explain ...

[DelorasTo]

The opening of a direct claim letter should ________.
 A) explain the problem in detail and justify your request
  B) express anger to show the reader that you are serious
  C) open with a clear statement of the problem or with the action you want the receiver to take
  D) remain vague to allow the reader to decide on a remedy for the problem

Question 2

Which of the following is the best example of a situation justifying a straightforward claim?
 A) The transmission in your car gave out within the warranty period.
  B) A shipment arrived two weeks after it was promised.
  C) Your credit card was billed twice for a purchase you made.
  D) All of these choices are examples of direct claims.

[lucas dlamini]

Answer to Question 1

C

Answer to Question 2

D

[DelorasTo]

Gracias!

[raenoj]

TYSM