« previous next »

Author Question: When serving customers, you may use the phrase a. That's not my problem. b. I don't work in this ... (Read 51 times)

j.rubin

  • Hero Member
  • *****
  • Posts: 557
on: Jun 23, 2018
When serving customers, you may use the phrase
 a. That's not my problem.
  b. I don't work in this department.
  c. Do you have any other questions about the product?
  d. All of these choices.

Question 2

A salesperson you supervise is having trouble providing evidence for statements in a persuasive email message that invites customers to try out a new anti-spam software program. What advice would you give her?


akudia

  • Sr. Member
  • ****
  • Posts: 347
Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

The following are tips you can give:
1 . Present and interpret factual evidence, such as how the software is different or what benefits it provides;
2 . Be objective about product claims; make sure they are substantiated scientifically;
3 . Include testimonials, guarantees, and enclosures;
4 . Subordinate the price so that other more important product features drive the software's purchase.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question

j.rubin

  • Hero Member
  • *****
  • Posts: 557
Reply #2 on: Jun 23, 2018
Correct answers!


akudia

  • Sr. Member
  • ****
  • Posts: 347
Reply #3 on: Jun 23, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

Certain chemicals, after ingestion, can be converted by the body into cyanide. Most of these chemicals have been removed from the market, but some old nail polish remover, solvents, and plastics manufacturing solutions can contain these substances.

Did you know?

Many of the drugs used by neuroscientists are derived from toxic plants and venomous animals (such as snakes, spiders, snails, and puffer fish).

Did you know?

According to the American College of Allergy, Asthma & Immunology, more than 50 million Americans have some kind of food allergy. Food allergies affect between 4 and 6% of children, and 4% of adults, according to the CDC. The most common food allergies include shellfish, peanuts, walnuts, fish, eggs, milk, and soy.

Did you know?

Excessive alcohol use costs the country approximately $235 billion every year.

Did you know?

Drug-induced pharmacodynamic effects manifested in older adults include drug-induced renal toxicity, which can be a major factor when these adults are experiencing other kidney problems.

Problem Solving Problem Solving
In many work settings, middle-aged people demonstrate generativity by serving as mentors for their ... In many work settings, middle-aged people demonstrate generativity by serving as mentors for their ...
Breast-Feeding at Work Can Work Breast-Feeding at Work Can Work
Trigonometry, Area Problem Trigonometry, Area Problem
Genetics problem solved Genetics problem solved
Problem Problem
Video: Bond types - Atomic structure and basis of bonds

For a complete list of videos, visit our video library