When serving customers, you may use the phrase a. That's not my ...

[j.rubin]

When serving customers, you may use the phrase
 a. That's not my problem.
  b. I don't work in this department.
  c. Do you have any other questions about the product?
  d. All of these choices.

Question 2

A salesperson you supervise is having trouble providing evidence for statements in a persuasive email message that invites customers to try out a new anti-spam software program. What advice would you give her?

[akudia]

Answer to Question 1

C

Answer to Question 2

The following are tips you can give:
1 . Present and interpret factual evidence, such as how the software is different or what benefits it provides;
2 . Be objective about product claims; make sure they are substantiated scientifically;
3 . Include testimonials, guarantees, and enclosures;
4 . Subordinate the price so that other more important product features drive the software's purchase.

[j.rubin]

Correct answers!

[akudia]

Great! Please up vote