« previous next »

Author Question: When serving customers, you may use the phrase a. That's not my problem. b. I don't work in this ... (Read 87 times)

j.rubin

  • Hero Member
  • *****
  • Posts: 557
on: Jun 23, 2018
When serving customers, you may use the phrase
 a. That's not my problem.
  b. I don't work in this department.
  c. Do you have any other questions about the product?
  d. All of these choices.

Question 2

A salesperson you supervise is having trouble providing evidence for statements in a persuasive email message that invites customers to try out a new anti-spam software program. What advice would you give her?


akudia

  • Sr. Member
  • ****
  • Posts: 347
Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

The following are tips you can give:
1 . Present and interpret factual evidence, such as how the software is different or what benefits it provides;
2 . Be objective about product claims; make sure they are substantiated scientifically;
3 . Include testimonials, guarantees, and enclosures;
4 . Subordinate the price so that other more important product features drive the software's purchase.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question

j.rubin

  • Hero Member
  • *****
  • Posts: 557
Reply #2 on: Jun 23, 2018
Correct answers!


akudia

  • Sr. Member
  • ****
  • Posts: 347
Reply #3 on: Jun 23, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

Every flu season is different, and even healthy people can get extremely sick from the flu, as well as spread it to others. The flu season can begin as early as October and last as late as May. Every person over six months of age should get an annual flu vaccine. The vaccine cannot cause you to get influenza, but in some seasons, may not be completely able to prevent you from acquiring influenza due to changes in causative viruses. The viruses in the flu shot are killed—there is no way they can give you the flu. Minor side effects include soreness, redness, or swelling where the shot was given. It is possible to develop a slight fever, and body aches, but these are simply signs that the body is responding to the vaccine and making itself ready to fight off the influenza virus should you come in contact with it.

Did you know?

Barbituric acid, the base material of barbiturates, was first synthesized in 1863 by Adolph von Bayer. His company later went on to synthesize aspirin for the first time, and Bayer aspirin is still a popular brand today.

Did you know?

Thyroid conditions may make getting pregnant impossible.

Did you know?

Cutaneous mucormycosis is a rare fungal infection that has been fatal in at least 29% of cases, and in as many as 83% of cases, depending on the patient's health prior to infection. It has occurred often after natural disasters such as tornados, and early treatment is essential.

Did you know?

The first oncogene was discovered in 1970 and was termed SRC (pronounced "SARK").

Alzheimer’s Drugs Work by Intensifying the Effect of Acetylcholine at the Receptor Alzheimer’s Drugs Work by Intensifying the Effect of Acetylcholine at the Receptor
Using a step stool to work on the spine Using a step stool to work on the spine
Math work Math work
Identification of the numbers in the Word Problem Identification of the numbers in the Word Problem
A timeline showing the development of genetics from Gregor Mendel’s work A timeline showing the development of genetics from Gregor Mendel’s work
Gravitational Potential Energy for the Earth problem Gravitational Potential Energy for the Earth problem
Video: Cellular Respiration & Glucose Mobilization (Glucose transport & Phosphorylation of Glucose)

For a complete list of videos, visit our video library