Author Question: A sincere apology message to a customer for a serious mistake made would likely be considered by the ... (Read 126 times)

jace · **on:** Jun 23, 2018

A sincere apology message to a customer for a serious mistake made would likely be considered by the customer as
a. a negative news message.
b. an attempt to preserve a relationship.
c. unwelcomed, since a verbal apology is more meaningful.
d. a misdirected communication.

Question 2

Your staff has worked hard to successfully complete a project for a large advertising client. Which of the following is the BEST way for you to express thanks to the staff?
a. Thank them at the staff meeting next month.
b. Post a note on the company intranet.
c. Ask your administrative assistant to post a note in the lunchroom.
d. Send an email immediately to all staff.