Author Question: All of the following are special telephone features designed to prevent patients from being on hold ... (Read 57 times)

rlane42 · **on:** Jun 25, 2018

All of the following are special telephone features designed to prevent patients from being on hold for long periods of time except:

A) automated redial.
B) last-number redial.
C) automatic callback system.
D) automatic dialing in reverse.

Question 2

Which of the following is not an appropriate phrase to use when answering telephone questions?

A) Will you please spell the referring doctor's last name?
B) May I have your name, phone number, and address, and we will return your call.
C) The doctor is unavailable at this moment; may I take a message?
D) That isn't my job.