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Author Question: All of the following are special telephone features designed to prevent patients from being on hold ... (Read 32 times)

rlane42

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on: Jun 25, 2018
All of the following are special telephone features designed to prevent patients from being on hold for long periods of time except:
 
  A) automated redial.
  B) last-number redial.
  C) automatic callback system.
  D) automatic dialing in reverse.

Question 2

Which of the following is not an appropriate phrase to use when answering telephone questions?
 
  A) Will you please spell the referring doctor's last name?
  B) May I have your name, phone number, and address, and we will return your call.
  C) The doctor is unavailable at this moment; may I take a message?
  D) That isn't my job.


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Sammyo

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Reply #1 on: Jun 25, 2018
Answer to Question 1

B

Answer to Question 2

D


rlane42

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Reply 2 on: Jun 25, 2018
:D TYSM

amandanbreshears

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Reply 3 on: Yesterday
Excellent

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