All of the following are special telephone features designed to ...

[rlane42]

All of the following are special telephone features designed to prevent patients from being on hold for long periods of time except:
 
  A) automated redial.
  B) last-number redial.
  C) automatic callback system.
  D) automatic dialing in reverse.

Question 2

Which of the following is not an appropriate phrase to use when answering telephone questions?
 
  A) Will you please spell the referring doctor's last name?
  B) May I have your name, phone number, and address, and we will return your call.
  C) The doctor is unavailable at this moment; may I take a message?
  D) That isn't my job.

[Sammyo]

Answer to Question 1

B

Answer to Question 2

D

[rlane42]

TYSM

[mcabuhat]

Gracias!