Author Question: What is the primary reason for repeating information back to a caller while screening calls? a. ... (Read 50 times)

EY67 · **on:** Jun 25, 2018

What is the primary reason for repeating information back to a caller while screening calls?
a. Gives the caller a chance to clarify and/or confirm information
b. Lets the caller know you are listening
c. Gives appearance of professionalism
d. Keeps you focused

Question 2

As a result of the treatment of cardiopulmonary arrest with ____________, patients may be literally brought back to life after the traditional signs of a death have appeared.
a. DNR
b. CPR
c. PSDA
d. AIDS