Author Question: The first step to take when transferring calls is to A) explain to the caller that you are going ... (Read 2553 times)

cagreen833 · **on:** Aug 22, 2018

The first step to take when transferring calls is to

A) explain to the caller that you are going to transfer the call to someone else who will
handle the call.
B) let the caller know that you do not know who would handle the call and you will have to
return the call when you locate the appropriate person.
C) ask the caller for permission to transfer the call.
D) let the caller know you are going to transfer the call.

Question 2

If it is 4:30 p.m. in Dallas, Texas, what time is it in Los Angeles?

A) 1:30 p.m. B) 2:30 p.m. C) 6:30 p.m. D) 7:30 p.m.