An inconsistency in service providers' minds between what the service manager expects them to provide and the service they think their customers actually want is referred to as:
a. role conflict.
b. role ambiguity.
c. overpromising.
d. role communication.
Question 2
Which of the following is an example of secondary data?
a. An online survey to gather demographic information on product purchasers
b. Existing data compiled from product warranty registration cards
c. Published industry statistics
d. All of the above are types of secondary data
e. Only B and C are secondary data
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