Meetings in which a salesperson encourages a buyer to discuss ...

[elizabeth18]

Meetings in which a salesperson encourages a buyer to discuss tough issues, especially in areas where the salesperson's organization is providing less-than-satisfactory performance, are called _________.
 Fill in the blank(s) with correct word

Question 2

Which of the following is NOT one of the key relationships that comprise the market-focused management approach?
 A) inconsistency of the service strategy with the systems
  B) firm's service strategy must be communicated to its customers
  C) firm's service strategy needs to be communicated to the firm's employees
  D) the customer/service provider interaction
  E) the impact of organizational systems upon the customer's service experience

[sierramartinez]

Answer to Question 1

critical encounters

Answer to Question 2

A

[elizabeth18]

Excellent

[nyrave]

Thanks for the timely response, appreciate it