Author Question: Tracy is a salesperson for Zorc Computers and is having trouble getting sales. Her customers ... (Read 284 times)

K@

  • Hero Member
  • *****
  • Posts: 608
Tracy is a salesperson for Zorc Computers and is having trouble getting sales. Her customers consistently bring up need objections, and she is rarely able to overcome them. In this scenario, chances are Tracy:
 A) needs to improve her prospecting and qualifying skills.
  B) is not spending enough time presenting the features and benefits of the products.
  C) needs to find a way to lower the price of the products.
  D) does not know the products well enough to sell them.
  E) is working with customers who are loyal to a different supplier.

Question 2

The SERVQUAL dimension that is typically noted as the least important by customers is the ____ dimension.
 A) tangibles
  B) empathy
  C) responsiveness
  D) assurance
  E) reliability



chreslie

  • Sr. Member
  • ****
  • Posts: 307
Answer to Question 1

A

Answer to Question 2

A



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

It is believed that the Incas used anesthesia. Evidence supports the theory that shamans chewed cocoa leaves and drilled holes into the heads of patients (letting evil spirits escape), spitting into the wounds they made. The mixture of cocaine, saliva, and resin numbed the site enough to allow hours of drilling.

Did you know?

Though the United States has largely rejected the metric system, it is used for currency, as in 100 pennies = 1 dollar. Previously, the British currency system was used, with measurements such as 12 pence to the shilling, and 20 shillings to the pound.

Did you know?

Medication errors are three times higher among children and infants than with adults.

Did you know?

Tobacco depletes the body of vitamins A, C, and E, which can result in any of the following: dry hair, dry skin, dry eyes, poor growth, night blindness, abscesses, insomnia, fatigue, reproductive system problems, sinusitis, pneumonia, frequent respiratory problems, skin disorders, weight loss, rickets, osteomalacia, nervousness, muscle spasms, leg cramps, extremity numbness, bone malformations, decayed teeth, difficulty in walking, irritability, restlessness, profuse sweating, increased uric acid (gout), joint damage, damaged red blood cells, destruction of nerves, infertility, miscarriage, and many types of cancer.

Did you know?

Glaucoma is a leading cause of blindness. As of yet, there is no cure. Everyone is at risk, and there may be no warning signs. It is six to eight times more common in African Americans than in whites. The best and most effective way to detect glaucoma is to receive a dilated eye examination.

For a complete list of videos, visit our video library