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Author Question: Which of the following statements regarding customer satisfaction is correct? A) The average ... (Read 85 times)

clippers!

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on: Jun 28, 2018
Which of the following statements regarding customer satisfaction is correct?
 A) The average business hears from 85 of its unhappy customers.
  B) For every complaint received, 9 or 10 people actually have the same problem.
  C) Complainers are more likely to do business with you again than noncomplainers.
  D) The average person with a problem tells more than 20 people.
  E) Customers who have their complaints resolved tell an average of 15 people.

Question 2

Procter & Gamble's introduction of a national chain of car washes would be a new product line for the company.
 
 Indicate whether the statement is true or false


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ally

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Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

True


clippers!

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Reply 2 on: Jun 28, 2018
Great answer, keep it coming :)

sarah_brady415

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Reply 3 on: Yesterday
:D TYSM

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