Which of the following statements regarding customer satisfaction ...

[clippers!]

Which of the following statements regarding customer satisfaction is correct?
 A) The average business hears from 85 of its unhappy customers.
  B) For every complaint received, 9 or 10 people actually have the same problem.
  C) Complainers are more likely to do business with you again than noncomplainers.
  D) The average person with a problem tells more than 20 people.
  E) Customers who have their complaints resolved tell an average of 15 people.

Question 2

Procter & Gamble's introduction of a national chain of car washes would be a new product line for the company.
 
 Indicate whether the statement is true or false

[ally]

Answer to Question 1

C

Answer to Question 2

True

[clippers!]

Gracias!

[cpetit11]

Excellent