Author Question: Which of the following statements regarding customer satisfaction is correct? A) The average ... (Read 87 times)

clippers! · **on:** Jun 28, 2018

Which of the following statements regarding customer satisfaction is correct?
A) The average business hears from 85 of its unhappy customers.
B) For every complaint received, 9 or 10 people actually have the same problem.
C) Complainers are more likely to do business with you again than noncomplainers.
D) The average person with a problem tells more than 20 people.
E) Customers who have their complaints resolved tell an average of 15 people.

Question 2

Procter & Gamble's introduction of a national chain of car washes would be a new product line for the company.

Indicate whether the statement is true or false