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Author Question: One of the major lessons to learn from the service-profit chain is: A) customer loyalty leads to ... (Read 2943 times)

javeds

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on: Jun 28, 2018
One of the major lessons to learn from the service-profit chain is:
 A) customer loyalty leads to customer satisfaction.
  B) firms must satisfy their employees in order for customer satisfaction to become a consistent reality.
  C) employee retention leads to employee satisfaction.
  D) the firm's profitability leads to customer satisfaction.
  E) revenue growth leads to customer satisfaction.

Question 2

What is the most appropriate type of distribution to use when customers need the opportunity to comparison shop, or when after-sale services are important?
 A) exclusive distribution
  B) service-based distribution
  C) intensive distribution
  D) comparative distribution
  E) selective distribution


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tuwy

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Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

E


javeds

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Reply 2 on: Jun 28, 2018
Great answer, keep it coming :)

alexanderhamilton

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Reply 3 on: Yesterday
Excellent

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