This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: One of the major lessons to learn from the service-profit chain is: A) customer loyalty leads to ... (Read 3025 times)

javeds

  • Hero Member
  • *****
  • Posts: 570
on: Jun 28, 2018
One of the major lessons to learn from the service-profit chain is:
 A) customer loyalty leads to customer satisfaction.
  B) firms must satisfy their employees in order for customer satisfaction to become a consistent reality.
  C) employee retention leads to employee satisfaction.
  D) the firm's profitability leads to customer satisfaction.
  E) revenue growth leads to customer satisfaction.

Question 2

What is the most appropriate type of distribution to use when customers need the opportunity to comparison shop, or when after-sale services are important?
 A) exclusive distribution
  B) service-based distribution
  C) intensive distribution
  D) comparative distribution
  E) selective distribution


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

tuwy

  • Sr. Member
  • ****
  • Posts: 336
Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

E


javeds

  • Member
  • Posts: 570
Reply 2 on: Jun 28, 2018
Great answer, keep it coming :)

raenoj

  • Member
  • Posts: 340
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

More than nineteen million Americans carry the factor V gene that causes blood clots, pulmonary embolism, and heart disease.

Did you know?

Eating carrots will improve your eyesight. Carrots are high in vitamin A (retinol), which is essential for good vision. It can also be found in milk, cheese, egg yolks, and liver.

Did you know?

Vital signs (blood pressure, temperature, pulse rate, respiration rate) should be taken before any drug administration. Patients should be informed not to use tobacco or caffeine at least 30 minutes before their appointment.

Did you know?

Hip fractures are the most serious consequences of osteoporosis. The incidence of hip fractures increases with each decade among patients in their 60s to patients in their 90s for both women and men of all populations. Men and women older than 80 years of age show the highest incidence of hip fractures.

Did you know?

The first-known contraceptive was crocodile dung, used in Egypt in 2000 BC. Condoms were also reportedly used, made of animal bladders or intestines.

On average, the ratio of carbon to nitrogen is much higher in terrestrial plants than in other major On average, the ratio of carbon to nitrogen is much higher in terrestrial plants than in other major
The major groupings of living primates. The major groupings of living primates.
Population of Major Civilizations of Europe, Asia, and Africa, AD 1500 Population of Major Civilizations of Europe, Asia, and Africa, AD 1500
It is in the family that we first learn how to do gender, how to match our ideas, attitudes, and ... It is in the family that we first learn how to do gender, how to match our ideas, attitudes, and ...
How difficult is it for children to learn to speak two languages? How difficult is it for children to learn to speak two languages?
Descending limbs of Hadley cells are the sites of the world’s major deserts Descending limbs of Hadley cells are the sites of the world’s major deserts
Video: Fractures Animation

For a complete list of videos, visit our video library