« previous next »

Author Question: The most common mistake made when constructing a service blueprint is: A) bottlenecks are not ... (Read 8937 times)

Frost2351

  • Hero Member
  • *****
  • Posts: 557
on: Jun 28, 2018
The most common mistake made when constructing a service blueprint is:
 A) bottlenecks are not identified correctly.
  B) failure points are not identified correctly.
  C) the blueprint is one-sided  representing only the firm's perception of the process.
  D) script norms are misunderstood.
  E) the time frame for service execution is miscalculated.

Question 2

More consumers are expressing an interest in sustainable behaviors. This represents an opportunity for Tesla's Model X.
 
 Indicate whether the statement is true or false


katheyjon

  • Sr. Member
  • ****
  • Posts: 331
Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

True


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Adolescents often feel clumsy during puberty because during this time of development, their hands and feet grow faster than their arms and legs do. The body is therefore out of proportion. One out of five adolescents actually experiences growing pains during this period.

Did you know?

Fewer than 10% of babies are born on their exact due dates, 50% are born within 1 week of the due date, and 90% are born within 2 weeks of the date.

Did you know?

Autoimmune diseases occur when the immune system destroys its own healthy tissues. When this occurs, white blood cells cannot distinguish between pathogens and normal cells.

Did you know?

Most women experience menopause in their 50s. However, in 1994, an Italian woman gave birth to a baby boy when she was 61 years old.

Did you know?

Limit intake of red meat and dairy products made with whole milk. Choose skim milk, low-fat or fat-free dairy products. Limit fried food. Use healthy oils when cooking.

Symptoms that are most common in toxic spider bites Symptoms that are most common in toxic spider bites
Common traditional surgical incisions Common traditional surgical incisions
Some common eye disorders. (D) Conjunctival hemorrhage of the right eye of this patient with ... Some common eye disorders. (D) Conjunctival hemorrhage of the right eye of this patient with ...
Common Cytochrome P450 Drug Interactions in Dentistry Common Cytochrome P450 Drug Interactions in Dentistry
Common Nonsilicate Mineral Groups Common Nonsilicate Mineral Groups
A random sample of 87 airline pilots recruited by an airline service had an average yearly ... A random sample of 87 airline pilots recruited by an airline service had an average yearly ...
Video: Hip Animation

For a complete list of videos, visit our video library