The most common mistake made when constructing a service blueprint is:
A) bottlenecks are not identified correctly.
B) failure points are not identified correctly.
C) the blueprint is one-sided representing only the firm's perception of the process.
D) script norms are misunderstood.
E) the time frame for service execution is miscalculated.
Question 2
More consumers are expressing an interest in sustainable behaviors. This represents an opportunity for Tesla's Model X.
Indicate whether the statement is true or false
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