The most common mistake made when constructing a service ...

[Frost2351]

The most common mistake made when constructing a service blueprint is:
 A) bottlenecks are not identified correctly.
  B) failure points are not identified correctly.
  C) the blueprint is one-sided  representing only the firm's perception of the process.
  D) script norms are misunderstood.
  E) the time frame for service execution is miscalculated.

Question 2

More consumers are expressing an interest in sustainable behaviors. This represents an opportunity for Tesla's Model X.
 
 Indicate whether the statement is true or false

[katheyjon]

Answer to Question 1

C

Answer to Question 2

True