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Author Question: The most common mistake made when constructing a service blueprint is: A) bottlenecks are not ... (Read 8942 times)

Frost2351

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on: Jun 28, 2018
The most common mistake made when constructing a service blueprint is:
 A) bottlenecks are not identified correctly.
  B) failure points are not identified correctly.
  C) the blueprint is one-sided  representing only the firm's perception of the process.
  D) script norms are misunderstood.
  E) the time frame for service execution is miscalculated.

Question 2

More consumers are expressing an interest in sustainable behaviors. This represents an opportunity for Tesla's Model X.
 
 Indicate whether the statement is true or false


katheyjon

  • Sr. Member
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Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

True


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