When Berry is dealing with an irate customer, he finds himself ...

[lb_gilbert]

When Berry is dealing with an irate customer, he finds himself biting his tongue to keep himself from saying what he really wants to say. This is referred to as emotional:
 
  A) dissonance.
  B) labor.
  C) conflict.
  D) incongruence.

Question 2

As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:
 
  A) dissonance.
  B) labor.
  C) conflict.
  D) incongruence.

[diesoon]

Answer to Question 1

Boom Correct answer

Answer to Question 2

This is great. Thanks

[lb_gilbert]

YES! Correct, THANKS for helping me on my review

[Joy Chen]

Gracias!