Mel is exhausted and angry after dealing with customer ...

[go.lag]

Mel is exhausted and angry after dealing with customer complaints. However, she must try very hard to
  appear to be happy and helpful. This is an example of emotional labor.
 
  Indicate whether the statement is true or false

Question 2

Myrtle had a history of leadership success in college, in her sorority, and in her Church youth group. After graduation, she accepted a position as departmental manager in a large retail store.
 
  To Myrtles shock, her subordinates did not respect her or respond to her as manager. Why was she successful in one situation and a failure in another?
  What will be an ideal response?

[mceravolo]

Answer to Question 1

TRUE

Answer to Question 2

Thanks for your help Worked like a charm.

[go.lag]

Thank you

[mceravolo]

No problemo