This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Mel is exhausted and angry after dealing with customer complaints. However, she must try very hard ... (Read 145 times)

go.lag

  • Hero Member
  • *****
  • Posts: 667
on: Jul 7, 2018
Mel is exhausted and angry after dealing with customer complaints. However, she must try very hard to
  appear to be happy and helpful. This is an example of emotional labor.
 
  Indicate whether the statement is true or false

Question 2

Myrtle had a history of leadership success in college, in her sorority, and in her Church youth group. After graduation, she accepted a position as departmental manager in a large retail store.
 
  To Myrtles shock, her subordinates did not respect her or respond to her as manager. Why was she successful in one situation and a failure in another?
  What will be an ideal response?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

mceravolo

  • Sr. Member
  • ****
  • Posts: 349
Reply #1 on: Jul 7, 2018
Answer to Question 1

TRUE

Answer to Question 2

Thanks for your help Worked like a charm.


go.lag

  • Hero Member
  • *****
  • Posts: 667
Reply #2 on: Jul 7, 2018
Thank you


mceravolo

  • Sr. Member
  • ****
  • Posts: 349
Reply #3 on: Jul 7, 2018
No problemo


« previous next »
 

Did you know?

There are approximately 3 million unintended pregnancies in the United States each year.

Did you know?

Nearly 31 million adults in America have a total cholesterol level that is more than 240 mg per dL.

Did you know?

Persons who overdose with cardiac glycosides have a better chance of overall survival if they can survive the first 24 hours after the overdose.

Did you know?

The term bacteria was devised in the 19th century by German biologist Ferdinand Cohn. He based it on the Greek word "bakterion" meaning a small rod or staff. Cohn is considered to be the father of modern bacteriology.

Did you know?

Stevens-Johnson syndrome and Toxic Epidermal Necrolysis syndrome are life-threatening reactions that can result in death. Complications include permanent blindness, dry-eye syndrome, lung damage, photophobia, asthma, chronic obstructive pulmonary disease, permanent loss of nail beds, scarring of mucous membranes, arthritis, and chronic fatigue syndrome. Many patients' pores scar shut, causing them to retain heat.

Child development varies and is hard to predict Child development varies and is hard to predict
The hard palate is located anteriorly in the roof of the mouth The hard palate is located anteriorly in the roof of the mouth
In the Tai Forest a female chimp demonstrates a skill once thought to be unique to humans. Here she In the Tai Forest a female chimp demonstrates a skill once thought to be unique to humans. Here she
Views of Hard Stabilization Views of Hard Stabilization
Bank teller assisting with customer service. Bank teller assisting with customer service.
a) Using a soft pillow rather than a hard bolster under the knees will reduce pressure on the back ... a) Using a soft pillow rather than a hard bolster under the knees will reduce pressure on the back ...
Video: Chromosome structural organization/ Mechanisms for chromosome movement Animation

For a complete list of videos, visit our video library