When writing correspondence that is communicating negative ...

[bobbysung]

When writing correspondence that is communicating negative information:
 
  A) Make sure the correspondence expresses your frustration and anger
 
  B) Make the negative information addressed to the person, not the situation
 
  C) Have a coworker proofread the correspondence to ensure your frustration is clearly expressed
 
  D) Make your correspondence is free from emotion

Question 2

Written communication:
 
  A) Is only used when sending a message to individuals outside the company
 
  B) Must always be placed on company letterhead
 
  C) Should always be proofread by a coworker before being sent
 
  D) None of the above

[helenmarkerine]

Answer to Question 1

D

Answer to Question 2

B

[bobbysung]

Wow, this really help

[bassamabas]

Thanks for the timely response, appreciate it