What are some Internet tools used to improve customer service ...

[RODY.ELKHALIL]

What are some Internet tools used to improve customer service solutions?
 
  (a) Hit counters, and animated gif images.
  (b) Voice mail and cookies.
  (c) Data mining and email marketing.
  (d) Log-file analysis, data mining and cookies.

Question 2

A receiving device typically has a temporary and limited amount of storage memory, called a buffer, available to it for acceptance of incoming data.
 
  Indicate whether the statement is true or false

[gstein359]

Answer to Question 1

Ans: (d)

Answer to Question 2

TRUE

[RODY.ELKHALIL]

Excellent

[kthug]

Thanks for the timely response, appreciate it