Author Question: The nurse manager meets with the staff nurses to discuss ways to improve communication among the ... (Read 133 times)

jho37 · **on:** Jul 8, 2018

The nurse manager meets with the staff nurses to discuss ways to improve communication among the shifts. Which statement by the nurse manager best exemplifies the final stage of conflict management?

1. We need to clearly define the nature of the conflict.
2. I will evaluate the outcomes of our strategies on a monthly basis.
3. Let's create a time line for the implementation of our strategies.
4. Hopefully, each group can understand each other's perceptions of the issue.

Question 2

Which of the following steps should be taken first when determining staffing needs?

1. Determine the nursing care hours needed.
2. Become familiar with the current classification system in use.
3. Modify the schedule to meet patients needs.
4. Supplement the current nursing staff as needed.

TINA · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

2
Rationale 1: Defining the nature of the conflict is a part of assessment. Assessment is the first step of conflict management.
Rationale 2: In any situation, the nurse manager should use the nursing process to intervene. The final step of the nursing process is evaluation, which is reflected in the statement, I will evaluate the outcomes.
Rationale 3: Creating a time line for the implementation of strategies is an intervention, which is one of the middle steps of conflict management.
Rationale 4: Understanding each other's perceptions is part of assessment, which is the first step of conflict management.
Global Rationale:

Answer to Question 2

2
Explanation: 1. The nursing process can be utilized to determine staffing needs and schedule staff. The first
step would be to become familiar with the current mode of patient classification in use.
Determination of the nursing care hours needed can be accomplished after the nurse manager
has become familiar with the current patient classification. Modification of the schedule is part
of the implementation process. Supplementing staff as needed is part of the implementation
process.