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Author Question: A moment of truth is an opinion about an operation's service quality that is formed by a a. ... (Read 55 times)

bb

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on: Aug 2, 2018
A moment of truth is an opinion about an operation's service quality that is formed by a
 
  a. server.
  b. manager.
  c. customer.
  d. bartender.

Question 2

What is the next menu planning step after menu planning priorities and the establishment's concept have been considered?
 
  a. Determine which items should get prime real estate in the layout.
  b. Decide on the number of menu item classifications to use.
  c. Study all menu items that appear on your competition's menu.
  d. Evaluate trends and favorite items that might interest customers.


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kardosa007

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Reply #1 on: Aug 2, 2018
Answer to Question 1

C

Answer to Question 2

B


bb

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Reply 2 on: Aug 2, 2018
Thanks for the timely response, appreciate it

ryhom

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Reply 3 on: Yesterday
Excellent

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