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Author Question: A moment of truth is an opinion about an operation's service quality that is formed by a a. ... (Read 51 times)

bb

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  • Posts: 544
on: Aug 2, 2018
A moment of truth is an opinion about an operation's service quality that is formed by a
 
  a. server.
  b. manager.
  c. customer.
  d. bartender.

Question 2

What is the next menu planning step after menu planning priorities and the establishment's concept have been considered?
 
  a. Determine which items should get prime real estate in the layout.
  b. Decide on the number of menu item classifications to use.
  c. Study all menu items that appear on your competition's menu.
  d. Evaluate trends and favorite items that might interest customers.


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kardosa007

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Reply #1 on: Aug 2, 2018
Answer to Question 1

C

Answer to Question 2

B


bb

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  • Posts: 544
Reply 2 on: Aug 2, 2018
Gracias!

dyrone

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Reply 3 on: Yesterday
Wow, this really help

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