This topic contains a solution. Click here to go to the answer

Author Question: Identify the elements customers seek when making a restaurant or foodservice purchase. What will ... (Read 147 times)

dejastew

  • Hero Member
  • *****
  • Posts: 562
Identify the elements customers seek when making a restaurant or foodservice purchase.
 
  What will be an ideal response?

Question 2

What is a vision?
 
  a. A plan for the next five years
  b. A strategy to attain an objective
  c. A plan for the next calendar year
  d. An idea about an ideal organization



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

fur

  • Sr. Member
  • ****
  • Posts: 309
Answer to Question 1

Customers who make a restaurant or foodservice purchase seek quality products, quality service, cleanliness, value, and a total dining experience. Quality products mean more than good taste. The products must also be served properly. Customers expect to buy excellent service, which may be classified in many ways including friendly service, fast service, elegant service, courteous service, or attentive service. In all cases, the service must be of high quality and be customer-centric. Customers also want to buy products and services from an operation that is clean. For many guests, cleanliness is one of the major reasons they would, or would not, return to an operation. Customers also seek good value in their purchases. Good value means consistently receiving high-quality products and services at fair prices. Last, customers buy a total dining experience. It is the responsibility of restaurant and foodservice managers to manage their customers' moments of truth in a way that consistently results in a positive total guest experience.

Answer to Question 2

D





 

Did you know?

Approximately 500,000 babies are born each year in the United States to teenage mothers.

Did you know?

Although not all of the following muscle groups are commonly used, intramuscular injections may be given into the abdominals, biceps, calves, deltoids, gluteals, laterals, pectorals, quadriceps, trapezoids, and triceps.

Did you know?

ACTH levels are normally highest in the early morning (between 6 and 8 A.M.) and lowest in the evening (between 6 and 11 P.M.). Therefore, a doctor who suspects abnormal levels looks for low ACTH in the morning and high ACTH in the evening.

Did you know?

Addicts to opiates often avoid treatment because they are afraid of withdrawal. Though unpleasant, with proper management, withdrawal is rarely fatal and passes relatively quickly.

Did you know?

More than 150,000 Americans killed by cardiovascular disease are younger than the age of 65 years.

For a complete list of videos, visit our video library