This topic contains a solution. Click here to go to the answer

Author Question: Identify the elements customers seek when making a restaurant or foodservice purchase. What will ... (Read 145 times)

dejastew

  • Hero Member
  • *****
  • Posts: 562
Identify the elements customers seek when making a restaurant or foodservice purchase.
 
  What will be an ideal response?

Question 2

What is a vision?
 
  a. A plan for the next five years
  b. A strategy to attain an objective
  c. A plan for the next calendar year
  d. An idea about an ideal organization



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

fur

  • Sr. Member
  • ****
  • Posts: 309
Answer to Question 1

Customers who make a restaurant or foodservice purchase seek quality products, quality service, cleanliness, value, and a total dining experience. Quality products mean more than good taste. The products must also be served properly. Customers expect to buy excellent service, which may be classified in many ways including friendly service, fast service, elegant service, courteous service, or attentive service. In all cases, the service must be of high quality and be customer-centric. Customers also want to buy products and services from an operation that is clean. For many guests, cleanliness is one of the major reasons they would, or would not, return to an operation. Customers also seek good value in their purchases. Good value means consistently receiving high-quality products and services at fair prices. Last, customers buy a total dining experience. It is the responsibility of restaurant and foodservice managers to manage their customers' moments of truth in a way that consistently results in a positive total guest experience.

Answer to Question 2

D





 

Did you know?

Sperm cells are so tiny that 400 to 500 million (400,000,000–500,000,000) of them fit onto 1 tsp.

Did you know?

In 1835 it was discovered that a disease of silkworms known as muscardine could be transferred from one silkworm to another, and was caused by a fungus.

Did you know?

All patients with hyperparathyroidism will develop osteoporosis. The parathyroid glands maintain blood calcium within the normal range. All patients with this disease will continue to lose calcium from their bones every day, and there is no way to prevent the development of osteoporosis as a result.

Did you know?

The most destructive flu epidemic of all times in recorded history occurred in 1918, with approximately 20 million deaths worldwide.

Did you know?

The average adult has about 21 square feet of skin.

For a complete list of videos, visit our video library