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Author Question: When a customer becomes angry: a. take the comments personally. b. refuse to listen to the ... (Read 22 times)

tiara099

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on: Aug 22, 2018
When a customer becomes angry:
 a. take the comments personally.
 b. refuse to listen to the customer's concern.
 c. acknowledge the situation and ask what you can do to solve the problem.
  d. All the above

Question 2

The set of indexing rules for an office should be written down and followed consistently.
 a. True
  b. False
 Indicate whether the statement is true or false


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Animal_Goddess

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Reply #1 on: Aug 22, 2018
Answer to Question 1

c

Answer to Question 2

True


tiara099

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Reply #2 on: Aug 22, 2018
Both answers were spot on, thank you once again


Animal_Goddess

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Reply #3 on: Aug 22, 2018
Great! Please up vote :D


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