This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When a customer becomes angry: a. take the comments personally. b. refuse to listen to the ... (Read 79 times)

tiara099

  • Hero Member
  • *****
  • Posts: 588
on: Aug 22, 2018
When a customer becomes angry:
 a. take the comments personally.
 b. refuse to listen to the customer's concern.
 c. acknowledge the situation and ask what you can do to solve the problem.
  d. All the above

Question 2

The set of indexing rules for an office should be written down and followed consistently.
 a. True
  b. False
 Indicate whether the statement is true or false


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Animal_Goddess

  • Sr. Member
  • ****
  • Posts: 339
Reply #1 on: Aug 22, 2018
Answer to Question 1

c

Answer to Question 2

True


tiara099

  • Hero Member
  • *****
  • Posts: 588
Reply #2 on: Aug 22, 2018
Both answers were spot on, thank you once again


Animal_Goddess

  • Sr. Member
  • ****
  • Posts: 339
Reply #3 on: Aug 22, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

One way to reduce acid reflux is to lose two or three pounds. Most people lose weight in the belly area first when they increase exercise, meaning that heartburn can be reduced quickly by this method.

Did you know?

A headache when you wake up in the morning is indicative of sinusitis. Other symptoms of sinusitis can include fever, weakness, tiredness, a cough that may be more severe at night, and a runny nose or nasal congestion.

Did you know?

Chronic marijuana use can damage the white blood cells and reduce the immune system's ability to respond to disease by as much as 40%. Without a strong immune system, the body is vulnerable to all kinds of degenerative and infectious diseases.

Did you know?

The immune system needs 9.5 hours of sleep in total darkness to recharge completely.

Did you know?

Elderly adults are at greatest risk of stroke and myocardial infarction and have the most to gain from prophylaxis. Patients ages 60 to 80 years with blood pressures above 160/90 mm Hg should benefit from antihypertensive treatment.

5 areas to listen to heart 5 areas to listen to heart
Children with insecure attachments may show angry behavior with peers, which can lead to peer ... Children with insecure attachments may show angry behavior with peers, which can lead to peer ...
Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ... Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ...
A form that the customer should fill out if there is a driveablilty concern to help the service ... A form that the customer should fill out if there is a driveablilty concern to help the service ...
Step 8 is very important. Be sure that the customer’s concern has been corrected. Step 8 is very important. Be sure that the customer’s concern has been corrected.
listen to your brain not your heart listen to your brain not your heart
Video: Red Blood Cells - Erythropoietin (EPO)

For a complete list of videos, visit our video library