Author Question: Thanking the caller at the end of a telephone conversation is an important part of effective ... (Read 66 times)

soccerdreamer_17

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Thanking the caller at the end of a telephone conversation is an important part of effective customer service.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Which of the following are professional organizations for records and information management?
 a. AARP
 b. AIIM
 c. ARMA
 d. Both b and c



ong527

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Answer to Question 1

True

Answer to Question 2

d



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soccerdreamer_17

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Both answers were spot on, thank you once again



ong527

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