The goal in dealing with problem employees is to deescalate the ...

[viki]

The goal in dealing with problem employees is to deescalate the situation. Discuss actions that you should take to deescalate potentially violent situations with problem employees. What actions should you avoid taking?
 
  What will be an ideal response?

Question 2

A ___________________ __ is a process to assist disputants in arriving at a consensual agreement to settle their conflict.
 
  Fill in the blank(s) with correct word

[zacnyjessica]

Answer to Question 1

Proper actions include projecting calmness, focusing your attention on the other person to let him or her know that you are interested in what he or she has to say, and establishing ground rules if unreasonable behavior persists. Do not reject all of the person's demands from the start, do not make sudden movements that can be perceived as threatening, and do not challenge, threaten, or dare the individual.

Answer to Question 2

community mediation agreement

[viki]

Thanks for the timely response, appreciate it

[amit]

Excellent