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Author Question: What is the difference in selling additional service and selling needed service? What will be an ... (Read 212 times)

chads108

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on: Jun 23, 2018
What is the difference in selling additional service and selling needed service?
 
  What will be an ideal response?

Question 2

A service department can dramatically improve its efficiency and profitability by increasing the number of ___________ that it sells per service transaction.
 
  A) Labor hours
  B) Oil changes
  C) Additional repairs
  D) B and C
  E) A and C


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durant1234

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Reply #1 on: Jun 23, 2018
Answer to Question 1

The difference is in being honest and ethical and providing real customer service that will have the customer returning for long periods of time, not for just the quick buck.

Answer to Question 2

E


chads108

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Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

ecabral0

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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