This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: What is the difference in selling additional service and selling needed service? What will be an ... (Read 103 times)

chads108

  • Hero Member
  • *****
  • Posts: 507
on: Jun 23, 2018
What is the difference in selling additional service and selling needed service?
 
  What will be an ideal response?

Question 2

A service department can dramatically improve its efficiency and profitability by increasing the number of ___________ that it sells per service transaction.
 
  A) Labor hours
  B) Oil changes
  C) Additional repairs
  D) B and C
  E) A and C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

durant1234

  • Sr. Member
  • ****
  • Posts: 338
Reply #1 on: Jun 23, 2018
Answer to Question 1

The difference is in being honest and ethical and providing real customer service that will have the customer returning for long periods of time, not for just the quick buck.

Answer to Question 2

E


chads108

  • Member
  • Posts: 507
Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

phuda

  • Member
  • Posts: 348
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

In inpatient settings, adverse drug events account for an estimated one in three of all hospital adverse events. They affect approximately 2 million hospital stays every year, and prolong hospital stays by between one and five days.

Did you know?

Interferon was scarce and expensive until 1980, when the interferon gene was inserted into bacteria using recombinant DNA technology, allowing for mass cultivation and purification from bacterial cultures.

Did you know?

In 1835 it was discovered that a disease of silkworms known as muscardine could be transferred from one silkworm to another, and was caused by a fungus.

Did you know?

Alzheimer's disease affects only about 10% of people older than 65 years of age. Most forms of decreased mental function and dementia are caused by disuse (letting the mind get lazy).

Did you know?

Bacteria have flourished on the earth for over three billion years. They were the first life forms on the planet.

Flower part number is a characteristic difference between monocots and eudicots (a) Flowers and buds Flower part number is a characteristic difference between monocots and eudicots (a) Flowers and buds
The Two-Step Persuasion Technique to Encourage Community Service The Two-Step Persuasion Technique to Encourage Community Service
Difference between chromosomes, chromatids, and chromatins Difference between chromosomes, chromatids, and chromatins
Bolts and screws have many different heads. The head determines what tool is needed. Bolts and screws have many different heads. The head determines what tool is needed.
A difference in oxygen content between the atmosphere and the exhaust gases enables an O2S to ... A difference in oxygen content between the atmosphere and the exhaust gases enables an O2S to ...
How to Factor a Sum or Difference of Two Cubes How to Factor a Sum or Difference of Two Cubes
Video: Origin of organelles Animation

For a complete list of videos, visit our video library