When dealing with customers, your goals should be to: a. do your ...

[Lisaclaire]

When dealing with customers, your goals should be to:
 a. do your best to make each customer feel valued.
 
  b. treat each customer as you would like to be treated.
 
  c. All of the answers are correct.
 
  d. make every effort to satisfy customer needs and expectations.

Question 2

Intangible items:
 a. cannot be seen, touched, or possessed.
 
  b. can be seen, touched, and usually kept in your possession.
 
  c. None of the answers are correct.
 
  d. are those a company stocks during holiday seasons.

[1_Step_At_ATime]

Answer to Question 1

c

Answer to Question 2

a

[Lisaclaire]

Thanks for the timely response, appreciate it

[xiaomengxian]

Excellent