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Author Question: Goals in communicating negative news should include helping the receiver understand the news, ... (Read 211 times)

cherise1989

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on: Jun 23, 2018
Goals in communicating negative news should include helping the receiver understand the news, showing your desire to continue pleasant relations with the receiver, and ________.
 A) buffering the negative news in all situations
  B) ceasing communication with the receiver
  C) hiding the real reason for the negative news
  D) maintaining a professional and positive image of you and your corporation

Question 2

The bad feelings associated with disappointing news can generally be reduced if the receiver ________.
 A) believes that the matter was treated seriously and fairly
  B) feels the news was revealed sensitively
  C) knows the reasons for the rejection
  D) All of these choices apply.


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b614102004

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Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

D


cherise1989

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Reply 2 on: Jun 23, 2018
Gracias!

sailorcrescent

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Reply 3 on: Yesterday
Excellent

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