Routine request and response messages should be written using ...

[JMatthes]

Routine request and response messages should be written using ________.
 A) the indirect strategy
  B) persuasive techniques
  C) the direct strategy
  D) heightened emotion

Question 2

Diana is in charge of telling employees about a new procedure for submitting expense claims. Many of her employees do not have access to company e-mail. What communication channel should she use?
 A) Text message
  B) Memo
  C) Phone call
  D) Letter

[olderstudent]

Answer to Question 1

C

Answer to Question 2

B

[JMatthes]

Thank you

[olderstudent]

Happy to help you