Which of the following is good advice for writing a routine claim ...

[joesmith1212]

Which of the following is good advice for writing a routine claim message?
 a. Use a persuasive, forceful tone.
  b. Use the indirect approach.
  c. Assume the request will be granted.
  d. Use an accusatory tone.

Question 2

A business plan must attract and sustain the readers' attention without taking too much of their time.
  Indicate whether the statement is true or false

[jennafosdick]

Answer to Question 1

C

Answer to Question 2

TRUE