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Author Question: Which of the following is the BEST way to draw attention to an enclosure that accompanies a sales ... (Read 181 times)

rlane42

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Which of the following is the BEST way to draw attention to an enclosure that accompanies a sales message?
 a. Enclosed you will find a brochure complete with detailed illustrations.
  b. We are happy to enclose a self-addressed postcard for your response.
  c. As you can see on the enclosed folder, assembly of the desk is very simple.
  d. No wording is needed: an enclosure notation after the signature line is all that is necessary.

Question 2

It is important to display empathy when dealing with complaining customers.
  Indicate whether the statement is true or false



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Alyson.hiatt@yahoo.com

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Answer to Question 1

C

Answer to Question 2

T





 

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