Personalized form letters are a fast and efficient means to send ...

[neverstopbelieb]

Personalized form letters are a fast and efficient means to send frequently recurring messages that will likely result in a neutral or favorable reaction from the receiver.
  Indicate whether the statement is true or false

Question 2

Stereotyping is a substitute for
 a. oral and written communication.
  b. information overload.
  c. opinion.
  d. thinking and analyzing.

[carolinefletcherr]

Answer to Question 1

T

Answer to Question 2

D

[neverstopbelieb]

Thanks for the timely response, appreciate it

[phuda]

Excellent