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Author Question: An attempt at resale or sales promotion is inappropriate in a favorable response to a claim message. ... (Read 61 times)

ap345

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on: Jun 23, 2018
An attempt at resale or sales promotion is inappropriate in a favorable response to a claim message.
  Indicate whether the statement is true or false

Question 2

The strategies for routine claims and persuasive claims differ because with a persuasive claim, a request will likely be granted only after explanations and arguments have been presented.
  Indicate whether the statement is true or false


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sylvia

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Reply #1 on: Jun 23, 2018
Answer to Question 1

F

Answer to Question 2

T


ap345

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Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review

shailee

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Reply 3 on: Yesterday
Wow, this really help

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