An attempt at resale or sales promotion is inappropriate in a ...

[ap345]

An attempt at resale or sales promotion is inappropriate in a favorable response to a claim message.
  Indicate whether the statement is true or false

Question 2

The strategies for routine claims and persuasive claims differ because with a persuasive claim, a request will likely be granted only after explanations and arguments have been presented.
  Indicate whether the statement is true or false

[sylvia]

Answer to Question 1

F

Answer to Question 2

T

[ap345]

Thanks for the timely response, appreciate it

[AmberC1996]

Excellent