Author Question: It is advisable for you to make personal interpretations of your organization's customer-service ... (Read 102 times)

sam.t96 · **on:** Jun 23, 2018

It is advisable for you to make personal interpretations of your organization's customer-service policies and procedures, especially in situations with legal repercussions.

Indicate whether the statement is true or false

Question 2

You should always assume that the customer-service procedures recommended by your organization are infallible.

Indicate whether the statement is true or false

joshraies · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

FALSE
It is not advisable for you to make personal interpretations of your organization's customerservice policies and procedures. You cannot make policy by yourself or make arbitrary
changes that do not conform to the spirit of your organization's policy. Be especially careful in
situations with legal repercussions.

Answer to Question 2

FALSE
Do not assume that your organization's customer-service procedures are infallible. Also, do
not assume that the organization's recommended procedures anticipate every situation.