This topic contains a solution. Click here to go to the answer

Author Question: When responding to customer concerns, you should only respond in those areas in which you are ... (Read 63 times)

saraeharris

  • Hero Member
  • *****
  • Posts: 546
When responding to customer concerns, you should only respond in those areas in which you are qualified.
 
  Indicate whether the statement is true or false

Question 2

If a visitor to your organization has no appointment, taking his or her name, the name of the organization he or she represents, or the purpose of the visit is not required.
 
  Indicate whether the statement is true or false



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

mmj22343

  • Sr. Member
  • ****
  • Posts: 297
Answer to Question 1

TRUE
When responding to customer concerns, you should only respond in those areas in which you
are qualified. Also, you should quickly redirect the customer to other staff members if
necessary.

Answer to Question 2

FALSE
If a visitor to your organization has no appointment, taking his or her name, the name of the
organization he or she represents, and the purpose of the visit is required. It is good to take
this information and relay it to the person who you think can be of most help to the visitor.




saraeharris

  • Member
  • Posts: 546
Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it


patma1981

  • Member
  • Posts: 292
Reply 3 on: Yesterday
Gracias!

 

Did you know?

In 1885, the Lloyd Manufacturing Company of Albany, New York, promoted and sold "Cocaine Toothache Drops" at 15 cents per bottle! In 1914, the Harrison Narcotic Act brought the sale and distribution of this drug under federal control.

Did you know?

In ancient Rome, many of the richer people in the population had lead-induced gout. The reason for this is unclear. Lead poisoning has also been linked to madness.

Did you know?

Studies show that systolic blood pressure can be significantly lowered by taking statins. In fact, the higher the patient's baseline blood pressure, the greater the effect of statins on his or her blood pressure.

Did you know?

The newest statin drug, rosuvastatin, has been called a superstatin because it appears to reduce LDL cholesterol to a greater degree than the other approved statin drugs.

Did you know?

The average older adult in the United States takes five prescription drugs per day. Half of these drugs contain a sedative. Alcohol should therefore be avoided by most senior citizens because of the dangerous interactions between alcohol and sedatives.

For a complete list of videos, visit our video library