With regard to the social-business letter format, which of the ...

[chads108]

With regard to the social-business letter format, which of the following statements is NOT true?
 
  A. The inside address is placed last, at the bottom left of the page.
  B. The salutation ends with a comma rather than a colon.
  C. The baronial letterhead cannot be used.
  D. Reference initials and copy notations are not included.

Question 2

A bank wants to congratulate one of its customers for having repaid an entire loan amount with no defaults. Which of the following letters would best help the bank convey this message?
 
  A. An adjustment letter
  B. A claim letter
  C. A public relations letter
  D. A collection letter

[mistyjohnson]

Answer to Question 1

C
The baronial letterhead can be used in a social-business letter format. Business stationery
measures 7  10 inches (monarch) or 5  8 inches (baronial). Many people consider
these sizes especially fitting for executive correspondence.

Answer to Question 2

C
A public relations letter would best help the bank convey this message. A public relations
specialist tries to win friends and customers when faced with the opportunity to congratulate
someone for a special achievement.