This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: How can a social media specialist improve customer service, thereby increasing sales? A) Respond ... (Read 72 times)

CharlieWard

  • Hero Member
  • *****
  • Posts: 578
on: Jun 23, 2018
How can a social media specialist improve customer service, thereby increasing sales?
 
  A) Respond quickly
  B) Delete the blog post addressing the issue
  C) Monitor consumer opinions and guidance
  D) Limit online chatter
  E) Add an RSS link for customers

Question 2

How can an organization effectively monitor what others are saying about the organization?
 
  A) Google search key terms
  B) Subscribe to a RSS feed
  C) Follow blogs
  D) Like competitors
  E) Tweet questions to followers on a regular basis


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

JCABRERA33

  • Sr. Member
  • ****
  • Posts: 344
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) If you work as a social media specialist, you will need to spend time and effort to inspect social media for customer questions and concerns. If you are able to respond quickly, you can significantly improve your customer service and increase sales.

Answer to Question 2

Answer: B
Explanation: B) In addition to listening to your own social media sites, set up Google Alerts and subscribe to RSS (really simple syndication or rich site summary) feeds that push specific keywords to you. These tools allow you to hear what people are saying about your company on other social media sites.


CharlieWard

  • Member
  • Posts: 578
Reply 2 on: Jun 23, 2018
:D TYSM

frankwu0507

  • Member
  • Posts: 322
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Colchicine is a highly poisonous alkaloid originally extracted from a type of saffron plant that is used mainly to treat gout.

Did you know?

Drying your hands with a paper towel will reduce the bacterial count on your hands by 45–60%.

Did you know?

There are actually 60 minerals, 16 vitamins, 12 essential amino acids, and three essential fatty acids that your body needs every day.

Did you know?

Drug abusers experience the following scenario: The pleasure given by their drug (or drugs) of choice is so strong that it is difficult to eradicate even after years of staying away from the substances involved. Certain triggers may cause a drug abuser to relapse. Research shows that long-term drug abuse results in significant changes in brain function that persist long after an individual stops using drugs. It is most important to realize that the same is true of not just illegal substances but alcohol and tobacco as well.

Did you know?

Normal urine is sterile. It contains fluids, salts, and waste products. It is free of bacteria, viruses, and fungi.

Increasing Separation of Masters and Workers Increasing Separation of Masters and Workers
Men Present for Service during the Civil War Men Present for Service during the Civil War
Qualifications of Certified Medical Administrative Specialist Qualifications of Certified Medical Administrative Specialist
How our participation in social groups shapes our self-concept is a focus of symbolic ... How our participation in social groups shapes our self-concept is a focus of symbolic ...
Who Goes to College? Comparing Social Class and Ability in Determining College Attendance Who Goes to College? Comparing Social Class and Ability in Determining College Attendance
Effect of increasing temperature or lowering deltGo+ on the rates of reactions Effect of increasing temperature or lowering deltGo+ on the rates of reactions
Video: Condensation and Hydrolysis Animation

For a complete list of videos, visit our video library